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Fair Use Policy

VoIP Services

VOIP FAIR USE POLICY
This policy is designed to protect the quality and integrity of the VOIP service and in doing so ensure all customers receive fair and equitable access. We may depend on our Fair Use Policy in circumstances where your usage of NextGi Voice is deemed to be excessive or unreasonable compared to other NextGi Voice customers not using our Call Center Products. NextGi Voice has High Volume specific products designed specifically for Call Center type use cases.

We retain the right to vary the terms of the Fair Use policy at our discretion from time to time.

EXCESSIVE USE
The objective of the excessive use provisions of the Fair Use Policy is to identify those customers likely to be using NextGi Voice Fair Use services for Call Center like purposes without having subscribed for NextGi Voices Call Center specific services. NextGi Voice has High Volume specific products designed specifically for Call Center type use cases.

If your use of the prescribed VOIP plans is excessive we will contact you by phone or email, using the contact details you have provided advising that you may be in breach of the Fair Use Policy. If for the next billing period usage continues at a similar level and frequency you will receive formal notification from NextGi, advising that you have 14 days to provide a Statutory Declaration to NextGi Voice, in which you swear or affirm that the service is used for normal business purposes only. If after 14 days, NextGi Voice has not received a completed Statutory Declaration or you have not requested (and been granted) an extension within which to provide that Statutory Declaration, NextGi Voice may:

* Charge you a per minute rate of $0.03 per minute in excess of what NextGi Voice determines to be Fair Use based on the average usage by NextGi Voice Fair Use subscribers
* Suspend your service without further notice

UNREASONABLE USE
Without restricting what is meant by “unreasonable” NextGi Voice will supply the service for the purpose of you making and receiving calls on our network for your personal use.

NextGi Voice will consider unreasonable use of the service to be:

* Using Fair Use or “Unlimited” services for Call Center, High Volume, Auto Dialing, or any other mass calling activity
* If you use a device that reroutes calls to/from our network or the network of another supplier or
wholesale any service on our network

In contrast to the above sub-clauses we may in our absolute discretion give our consent to this type of behavior, subject to conditions and in writing. 

Without reducing or restricting our rights under the Terms of Service, where we consider your use unreasonable NextGi Voice may contact you by phone or email, using the contact details you have provided advising that you are in breach of the Fair Use Policy and to cease unreasonable use immediately otherwise your service may be subjected to suspension or cancellation without further notice or choose to suspend or cancel your service immediately and without any prior notice if the breach is considered seriously detrimental to the network.